FREQUENTLY ASKED QUESTIONS
- What is your return policy?
You have 10 days from the date of delivery to request a refund or exchange if any item doesn’t meet your expectations. Please refer to our Refund and Return Policy for details. - How do I initiate a return?
To request a return, please contact our Customer Service at [email protected]. Please provide your order number and reason for return to obtain a return authorization. - What items are non-returnable?
Yes, certain items are non-returnable, including items with obvious signs of use and items marked “final sale.” Please refer to our Refund and Return Policy for a complete list. - How long does a refund take?
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refund processing time may vary depending on your financial institution. - Do I need to pay for return shipping?
You will be responsible for return shipping unless the item is defective or you received the wrong item. In this case, we will cover the shipping costs. - How do I contact Customer Service?
You can contact our customer service team by email at [email protected] or by calling 857-688-2489. We’re always here to help! - What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, and other secure payment methods. - When will I receive my order?
Order processing typically takes 1-3 business days, and shipping times depend on your location and selected shipping method. Once your order has shipped, you will receive a tracking number via email. - Do you ship internationally?
Currently, we only ship within the United States. Please check back soon for updated information regarding international shipping options.